I'm a manager in a small UK company whose portfolio internet call waiting includes looking after the company's computers and telecommunications. On a daily basis pc technical support am contacted by telecom firms asking me if they can take 'just 10 minutes of my time to save me 60% on my phone bills or similar'. Now these guys are Aztec Adsl Modem Router selling VoIP but something called carrier pre-select. That's when you pay your Tm Logo rental to one company and pay for your call charges to another, who will charge you at a lower rate than the line rental company.
I have to say these guys are seasoned telesales people. They know every trick in the book to keep you talking, a few haven't even got the hint from my standard line of 'I need to finish this conversation now and hang up the phone'. Anyway to get me a Broadband Internet Malaysia line to tell these guy's I'd love to be able to say 'were on VoIP, and you can't compete with those prices'. However, I can't use that line yet. Why? Because my ISP connection uptime is not reliable enough to switch.
A few weeks ago after a thunderstorm we lost full ADSL connection in one of slow broadband speed branches for three days. Now if that werent bad enough to lose e-mail capability and the various web sites crucial to the running of our business, if we had lost phone capability as well then as a recruitment agency we would have lost both business and customers.
This is not the only service outage we have experienced, I would approximate that malaysia news a month we can expect to lose service for at least 3 hours in one of our branches. You might suggest that I move to a more reputable supplier, however we are with one of the largest and most well known ISP's in the UK, so we do not really have the option of changing to a different supplier. best broadband the ISPs can guarantee a better continuation of service then I shant be recommending VoIP to our Managing Director for his business.
Mike Bromley 2005
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